Skippers Delivery – Privacy Policy

Privacy Policy

1. Introduction

Welcome to Skippers Delivery, owned and operated by Live Skippers International OU (“Company,” “we,” “us,” or “our”), an entity established under the laws of Estonia. We value your privacy and are committed to protecting your personal data in accordance with this Privacy Policy.

By accessing or using our mobile application or website (collectively, the “Service”), you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of the Service.

2. Data We Collect

We collect personal data necessary to provide and improve our Service. The specific categories of data we collect can include:

  1. Account Information: When you register for an account, we may collect your name, email address, phone number, and login credentials.
  2. Order and Delivery Details: When you place an order, we collect the items ordered, delivery address, payment details, and any other relevant transaction information.
  3. Device Information: We may automatically collect information about the device you use to access the Service, such as IP address, device type, operating system, and unique device identifiers.
  4. Usage Information: We collect information about how you interact with our Service, including pages or screens viewed, time spent, and links clicked.
  5. Location Data: If you enable location services, we may collect your real-time location to enable order delivery and location-based features.
  6. Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your browsing and usage patterns. For more details, see Section 8 (“Cookies and Tracking Technologies”).

3. How We Use Your Personal Data

We process your personal data for various purposes based on legitimate grounds under the GDPR or other applicable data protection laws. These purposes include:

  1. Providing and Maintaining the Service
    • Facilitating order placement, payment processing, and delivery coordination.
  2. Improving and Personalising the User Experience
    • Customising app features, content, and offers based on your preferences and behaviour.
  3. Communicating with You
    • Sending you order updates, responding to inquiries, or providing customer support.
    • Delivering promotional messages or newsletters, if you have opted in.
  4. Analytics and Service Enhancement
    • Analysing usage trends and measuring the effectiveness of our Service.
    • Developing new products and features.
  5. Legal Obligations and Compliance
    • Complying with applicable laws, regulations, and legal processes.
    • Enforcing our Terms and Conditions or investigating fraudulent or unlawful activities.

4. Legal Basis for Processing

Where the EU General Data Protection Regulation (GDPR) applies, we rely on one or more of the following legal bases to process your personal data:

  • Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., marketing).
  • Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
  • Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., improving the Service), except where overridden by your fundamental rights and freedoms.
  • Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.

5. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

  1. Service Providers and Partners
    • Delivery partners, payment processors, hosting providers, or other vendors who help us operate the Service.
  2. Affiliates and Subsidiaries
    • Entities under common ownership or control with the Company, subject to the same privacy obligations.
  3. Legal and Regulatory Authorities
    • Government agencies, law enforcement, or courts when required to comply with legal obligations or to protect our rights and property.
  4. Business Transfers
    • Third parties in connection with any merger, acquisition, sale of assets, or other business transaction. We will ensure your data remains subject to appropriate confidentiality protections.

6. International Data Transfers

Your personal data may be transferred to, stored, and processed in countries outside of your country of residence, including countries that may have different data protection rules than your local jurisdiction. Where such transfers occur, we take measures to ensure that an adequate level of protection is provided, such as entering into Standard Contractual Clauses or relying on other lawful transfer mechanisms.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the data and the specific legal or regulatory obligations.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your use of the Service. This information helps us:

  • Remember your preferences and settings,
  • Understand how you interact with our Service,
  • Personalise content and advertisements,
  • Analyse and improve the functionality of our App.

You can control cookies through your browser settings or other tools. Please note that disabling certain cookies may affect the functionality of the Service.

9. Your Rights

Depending on your jurisdiction (e.g., under the GDPR), you may have certain rights regarding your personal data, including:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of any inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to certain exceptions.
  • Right to Restrict Processing: Ask us to restrict the processing of your data in specific circumstances.
  • Right to Data Portability: Receive your personal data in a structured, commonly used format.
  • Right to Object: Object to the processing of your data based on our legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the information provided in Section 12 (“Contact Us”).

10. Children’s Privacy

Our Service is not directed to children under the age of 16, and we do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate measures to delete the information.

11. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no security system is impenetrable. We cannot guarantee the absolute security of our systems or databases, nor can we guarantee that the data we collect will not be intercepted while being transmitted over the internet.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a prominent notice on our App or website, or by other communication methods, before the changes become effective. Your continued use of the Service after such changes have been announced will constitute your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Company Name: Live Skippers International OU
  • Email: legal@teamskippers.com